[30/03/2020] UPDATE: Due to the COVID-19 pandemia we are suspending the returns/refunds for two weeks. Shipping services are overwhelmed and very likely parcels will have a hard time reaching destination or will get lost somewhere.
No worries, we will replace, refund or exchange whatever you are not satisfied with.
Terms and Conditions
- We accept returns up to 30 days after receipt of goods
- Returned goods must be accompanied by a completed returns form.
- If your return is from the USA use this form
- If your return is from Canada use this form
- Worldwide use this form
- Returned goods must be unused & supplied with their original packaging, any items returned without packaging may be liable for an administration charge. Customers are responsible for ensuring returns arrive in good condition.
- We cannot accept returns of items that have been personalized e.g. special order
- Goods must be returned with relevant promotional/free gifts, bar any literature.
- Fuel Motorcycles reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use. This includes agencies, individuals and companies using the Fuel Motorcycles ecommerce platform and returns process to procure goods for commercial purposes.
If you wish for a refund of the amount, the maximum term for requesting a refund is of 14 working days as of the date of reception of the order. The product has to be checked by Fuel Motorcycles and must be in non use conditions and with the original packaging.
The refund will be made using the original payment method.
If you receive a defective product you must contact to Fuel Motorcycles. Once Fuel Motorcycles checks the product it will be changed immediately by a new brand article. Fuel Motorcycles assumes the shipments costs.
Free Size/Article change
You can have a free size change for those purchases made in Europe. For the rest of the world the customer will pay usual charges.
Fuel Bespoke 2 SL
Pallars 84 3o 1a
08018 Barcelona, España