EXCHANGES & RETURNS POLICIES
Terms and Conditions
- We accept returns up to 30 days after receipt of goods
- Returned goods must be accompanied by a completed returns form.
- If your return is from the USA use this form
- If your return is from Canada use this form
- Worldwide use this form
- Returned goods must be unused & supplied with their original packaging, any items returned without packaging may be liable for an administration charge. Customers are responsible for ensuring returns arrive in good condition.
- We cannot accept returns of items that have been personalized e.g. special order
- Goods must be returned with relevant promotional/free gifts, bar any literature.
- Fuel Motorcycles reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use. This includes agencies, individuals and companies using the Fuel Motorcycles ecommerce platform and returns process to procure goods for commercial purposes.
Please note that all shipments may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility.
IMPORTANT NOTICE ON UK RETURNS – Brexit Returns & Exchanges
Please, send an email to email@example.com in order to get full assistance on your return/exchange process. We are here to help!
In order to return the parcel you will need to gather the following information from your purchase.
- Order confirmation/Purchase Invoice (print screen of your Shopify order , or we can send it to you)
- Export Shipping Note (we will provide)
- Proof of payment
Once all documents are gathered, use the courier of your choice and specify "RETURNED PRODUCT" as items. Also add to the parcel all documents together with the shipment documents.
If you wish for a refund of the amount, the maximum term for requesting a refund is of 30 working days as of the date of reception of the order. The product has to be checked by Fuel Motorcycles and must be in non use conditions and with the original packaging.
Freight cost is customer’s responsibility unless the error is on our part.
The refund will be made using the original payment method.
If you receive a defective product you must contact to Fuel Motorcycles. Once Fuel Motorcycles checks the product it will be changed immediately by a new brand article. Fuel Motorcycles assumes the shipments costs.
In case of a size exchange Fuel Motorcycles offers a shared freight costs policy:
- Customers will assume the freight cost of the returning items (with the shipping company of their election).
- For those purchases made in EU Fuel Motorcycles will assume the cost of resending the new product. For the rest of the world customers will pay usual charges.
Return Address Worldwide
Fuel Bespoke 2 SL
Pallars, 84 3-1a
08018 Barcelona, España
Return Address USA only
Fuel Motorcycles USA
DFW Moto Liberty LLC
15402 Midway Road
Addison, TX 75001-4251